We know what a difficult and stressful time it can be when choosing to have a Live-in or Visiting carer to look after yourself or your loved one. We hope that the following answers will help you in your decision-making. If you have any other questions, call us on 01932 50 88 50 – we are always available.
What is an Introduction agency?
We act as a matching service, introducing suitable, self-employed carers to you who have been interviewed in person by the team. We ensure the carers have a current DBS, verify that they have the necessary training and experience, take up references, find out if they can cook healthy and nutritious meals, and are confident housekeepers. With this information we can then match them to the requirements you have given us.
What is live-in care?
Live-in care is short or long-term care provided to you in your home by an experienced self-employed carer. We will help you choose the right carer for your specific needs. You can ask the carer to help you with your personal care – light household duties, driving you to appointments in your car, shopping and cooking; they will also offer your reassurance and companionship.
What is visiting care?
Visiting care is a self-employed carer coming to you on a regular or daily basis from as little as one hour or up to 12 hours per day, depending on your requirements. They can also stay with you overnight to offer support and reassurance to you and your family. You can ask a visiting carer to carry out the same duties as a live-in carer.
Will the carers work for a client anywhere in the UK?
Yes, we introduce Live-in carers to clients all across the U.K. and Europe. Visiting carers can be introduced to clients living in London and most of Surrey.
What if my needs are greater and I require specialist support?
The carers we introduce are very experienced with many age related illnesses, including:
- Alzheimer’s disease
- Parkinson’s disease
- Palliative care
- Macular degeneration
If you have more specialist needs, call us on 01932 50 88 50 to discuss a tailored and suitable care plan.
What will I need to offer the carer who comes to stay?
A separate bedroom, with a comfortable bed, a wardrobe, a chest of drawers and a chair. A television would be preferable and access to WiFi would be a bonus so that they can relax and stay in touch with friends and family during their time off. You will also need to provide access to three meals per day. If the carer has special dietary requirements they will buy any special food that they require.
How many hours do live-in carers work?
As a self-employed carer, the hours they work are “unmeasured” as per the Working Time Regulations 1998 and the National Minimum Wage Regulations 1999. Although they are living with you 24 hours per day, seven days per week, we recommend that they have two hours off per day during daylight hours. We suggest that the carers are available to you approximately 10 hours per day depending on your routine.
How long will a live-in carer agree to stay?
The carer will make a commitment of staying with you for 8 weeks, unless your requirements are for a lesser period of time. After that initial 8 week period, you can talk with the carer about staying on or (s)he may want to have a break, in which case you can ask us to introduce someone to cover her holiday before (s)he returns to do another 8 weeks with you.
How long does it take to arrange the introduction of a carer?
We can usually introduce someone to you within 24 hours of you telling us what your requirements are from a carer, sometimes sooner if it is an emergency.
Do you have a 24 hour on-call service?
Yes we do. One of our team is always available to you day and night. If your carer becomes unwell; or has a family emergency; you think another carer would be more suitable as your needs may have changed; (s)he or you can contact us to ask for a replacement introduction.
What are your office hours?
Fitzrovia Personal Homecare is open between the hours of 9.30 and 5.30 each day, Monday to Friday. We have an on-call service that you can contact us after office hours, 01932 50 88 50, if you have an emergency.